CvStay PH logoCvStay PHDorms near CvSU

Complaints & Dispute Resolution

Last updated 2026-04-24

1. How to file a complaint

  1. Email cvstayph@gmail.com OR submit the in-app report form on any listing / message thread.
  2. Include: your name, the listing URL or user involved, what happened, and any screenshots or evidence.

2. Target resolution times

  • Safety / scam reports: Reviewed within 24 hours
  • Listing content disputes: Reviewed within 3 business days
  • Payment / tier fee issues: Reviewed within 7 business days

If your complaint is not resolved within 7 calendar days, you are deemed to have exhausted internal remedies under the ITA IRR and may escalate externally.

3. External escalation

  • Data Privacy issues. National Privacy Commission, privacy.gov.ph
  • Online-marketplace consumer issues. DTI Fair Trade Enforcement Bureau, fteb@dti.gov.ph · (02) 7215-1165
  • Payment disputes (if applicable). Bangko Sentral ng Pilipinas, bsp.gov.ph
  • Illegal content / cybercrime. PNP Anti-Cybercrime Group, NBI Cybercrime Division

4. Urgent safety reporting

Non-consensual intimate imagery, extortion, threats of violence, minors at risk → email cvstayph@gmail.com with "URGENT" in the subject. We aim to act within 6 hours.